Frequently Asked Questions
Everything you need to know about our premium footwear and services.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.
How do I determine my correct shoe size?
Our shoes generally run true to size. We recommend consulting our detailed Size Guide located on each product page, which includes a printable measurement chart and conversion table.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the shoes are in unworn, original condition with all packaging intact. Please note that custom-made orders are final sale.
Are your leather products ethically sourced?
Yes, we pride ourselves on using only high-quality, ethically sourced leather from certified tanneries that adhere to strict environmental and labor standards.
Do you offer professional shoe repair or resoling?
We offer a comprehensive restoration service for all ALDEN SHOES. This includes resoling, deep cleaning, and leather conditioning to ensure your footwear lasts for a lifetime.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.